Our response to COVID-19

A message for our clients, partners and stakeholders from Chief Executive Officer, Vikki Holloway

23 March 2020

Hello, I’m Vikki, I’m the CEO of SWAN.

We are all responding to the current COVID-19 threat, which is having a dramatic impact on individuals and businesses. Despite these challenges we are committed to supporting our clients and working with our partners in the most safe, positive and productive way possible.

We are working differently in a way that is consistent with government advice, to ensure the safety of our workforce, partners and all those we provide services to. We recognise that more and more people are being affected by the impact of social isolation and we have issued operational guidance to the workforce and developed alternative methods of delivery. Alongside this we have implemented homeworking for the majority of the workforce and operate a strictly risk-assessed approach to service delivery. We will continue to be flexible and proactive, with the needs of all our stakeholders fixed firmly in our minds.

The senior management team forms our Business Continuity Group and we have implemented our Business Continuity Plan. This is reviewed frequently to ensure as far as possible that we can continue to deliver our services. We are in regular contact with our commissioners and funders to ensure that everyone is up to date in this rapidly changing environment.

Please follow the guidance and stay safe at this difficult time. There are a variety of sources of guidance and I urge everyone to make themselves familiar with them:

Resources (will be updated regularly)

Easy Read information on COVID-19 (produced by Mencap)