Learn how we demonstrate commitment to our vision, purpose and mission and find out more about our strategy.

In April we were awarded the Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi). The QPM is the UK’s only independent quality performance mark for organisations offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives.

To gain the QPM, we underwent a rigorous self-assessment process and policy review. This was followed by a structured site visit for NDTi assessors to meet advocates and the people we support.

Gail Petty, QPM Manager and Lead for Advocacy and Rights at NDTi said:

The Advocacy Quality Performance Mark is only awarded to advocacy organisations who can demonstrate that they are providing excellent services to people often experiencing challenging situations in their lives. It indicates that they have the training and policies in place to ensure people’s rights are upheld and their preferences are heard and responded to.”

See how our Advocacy Quality Performance Mark evidences Swan Advocacy’s commitment to our vision, purpose, mission and strategy –

 

Our Vision: Everyone will have access to high quality, independent advocacy

“Throughout the entire QPM assessment the clarity of purpose that Swan have as an organisation, came across really strongly. Their in-depth understanding of the advocacy role and the aims of the organisation resonates at all levels and impacts in a variety of ways; from infrastructure, to management support, to case recording and goes a long way in ensuring that the advocacy delivered is of an excellent quality.

It was clear from the QPM assessment that advocates are getting great outcomes for people and having a significant impact. As such, this remains an important area of focus for the organisation.”

Our Purpose: To support and empower people to have a voice

“Swan’s Advocacy services are highly person centred and the ethos of supporting self-advocacy and always being person led runs through the entirety of the organisation.

Throughout the QPM assessment Swan demonstrated that the advocacy they deliver is highly person centred and person led. Advocates interviewed had a sophisticated understanding of their role and how their work is directed by the people they support and seeks to be empowering.

Whilst compassion and humanity aren’t strictly QPM standards, it’s so nice to get a sense of both of these qualities coming through in case files and reports.”

 

Our Mission: To be a high quality, influential advocacy provider and model of good practice

“Throughout the entire QPM assessment the clarity of purpose that Swan have as an organisation, came across really strongly. Their in-depth understanding of the advocacy role and the aims of the organisation resonates at all levels and impacts in a variety of ways; from infrastructure, to management support, to case recording and goes a long way in ensuring that the advocacy delivered is of an excellent quality.”

 

Our Strategy: Because everyone needs someone on their side

“The organisation has a five-year strategic plan in place that supports them in staying on track in terms of service delivery.”

We have an ambitious new five year strategy outlining our vision, mission and strategic priorities for the years ahead.  Learn more here.

 

Quotes extracted from Final QPM Assessment Report – Swan Advocacy, written by Gail Petty, Advocacy QPM Lead, National Development Team for Inclusion