Changing Lives in Worcestershire
From the 1st of February 2026 we will be providing our new advocacy service in Worcestershire. This service will offer:
- Independent Mental Capacity Advocacy, DoLS & RPR
- Care Act Advocacy
- Independent Mental Health Advocacy
- Continuing Healthcare Advocacy
- NHS and Social Care Complaints
For more information, please select from the following advocacy types:
Independent Mental Capacity Advocacy
SWAN’s IMCA provision in Worcestershire also includes DoLS and Relevant Persons Representative (RPR).
Independent Mental Capacity Act Advocates are there to make sure vulnerable adults, who lack the ability to make important decisions and do not have family or friends to help them, have someone who can make sure their wishes and feelings are taken into account when people are making decisions on their behalf.
To find out more about Independent Mental Capacity Advocacy click here.
Independent Mental Health Advocacy
Our Worcestershire Independent Mental Health Act Advocates are specialists who are trained and qualified to work within the Mental Health Act 1983. They are completely independent of any person or other service involved with the treatment or care of the person they are supporting.
To find out more about Independent Mental Health Advocacy click here.
Care Act Advocacy
We provide statutory advocacy under The Care Act 2014 which supports people who:
• Experience substantial difficulty in being fully involved in assessment, care and support planning, review and safeguarding process.
• Have no one else appropriate to support and represent their wishes.
To find out more about Care Act advocacy click here.
Continuing Healthcare (CHC) Advocacy
CHC advocacy is available to support individuals and their family or unpaid carer through the NHS Continuing Healthcare process.
Advocacy can be offered any point in the CHC process:
• In preparation prior to and during the checklist and care planning process
• For reviews of care commissioned by CHC
• During Assessment, Decision Support Tool (DST), of CHC eligibility
• When appealing CHC decisions
Independent Health Complaints Advocacy
Our advocates provide statutory, independent NHS complaints advocacy supporting people who want to make a formal complaint using the NHS Complaints Procedure. This can be about any aspect of NHS-funded healthcare and can include issues such as poor treatment or service.
To find out more about NHS Complaints advocacy click here.
Social Care Complaints Advocacy
Our advocates will support those individuals in receipt of social care services from Worcestershire County Council to make complaints about these services.